Customer Relationship Management (CRM)

Job Overview

We are looking for a Junior Customer Relationship Management (CRM) professional to join our team in Hyderabad. This full-time role requires 1 to 3 years of relevant work experience. As a CRM specialist, you will be responsible for maintaining and improving customer relationships, managing customer interactions, and ensuring seamless customer experiences with our studio management tech tool.

Qualifications and Skills

• Problem-Solving (Mandatory skill): Strong ability to identify issues and implement effective solutions to enhance customer satisfaction.
• Interpersonal Skills (Mandatory skill): Excellent ability to build and maintain positive relationships with customers and team members.
• Attention to Detail (Mandatory skill): High level of accuracy and precision in handling customer data and interactions.
• Communication Skills: Effective verbal and written communication to convey information clearly and empathetically to clients.
• Sales Skills: Ability to identify sales opportunities within customer interactions and converting them into business deals.
• Analytical Skills: Competence in analyzing customer feedback and data to drive improvements and strategic initiatives.
• Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and customer expectations.
• Adaptability: Ability to adjust to changing processes, tools, and customer needs in a dynamic work environment.

Roles and Responsibilities

• Manage and enhance customer relationships by effectively handling customer inquiries and resolving issues.
• Coordinate with internal teams to ensure timely and high-quality delivery of services and solutions.
• Utilize CRM software to track customer interactions, sales activities, and generate reports.
• Identify potential upsell and cross-sell opportunities within the existing customer base.
• Gather and analyze customer feedback to drive improvements in the customer experience and our tech tool.
• Handle customer onboarding, training, and support to ensure users maximize the value from our platform.
• Develop and implement strategies to increase customer retention and loyalty.
• Keep abreast of industry trends and best practices to ensure Huemn remains a leader in studio management solutions.