Customer Relationship Management Executive

Join Our Team as a Customer Relationship Management Executive

We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service. If you have a passion for client engagement and are eager to grow with an innovative company, this opportunity is for you!

What You'll Do:

• Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction.


• Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset.


• Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact.


• Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met.


• Product & Service Updates: Provide regular updates to clients on new products and services.


• Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.


• Track Customer Trends: Monitor customer data and trends to continuously enhance service.


• Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences.

What We’re Looking For:

• Languages: Fluent in Hindi and English with strong communication skills.


• Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets.


• Experience: At least 2 years of experience in customer relationship management.


• Gender Preference: Female candidates preferred (diversity-driven team).

Why Join Us?

• Valued Contributions: Be part of a dynamic team where your skills will be appreciated.


• Growth Opportunities: Enjoy professional growth with opportunities for advancement.


• Innovative Work Environment: Work in a collaborative and innovative environment.

Tasks

• Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction.


• Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset.


• Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact.


• Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met.


• Product & Service Updates: Provide regular updates to clients on new products and services.


• Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.


• Track Customer Trends: Monitor customer data and trends to continuously enhance service.


• Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences.

Requirements

• Languages: Fluent in Hindi and English with strong communication skills.


• Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets.


• Experience: At least 2 years of experience in customer relationship management.


• Gender Preference: Female candidates preferred (diversity-driven team).

4th April 20205