Customer Relationship Management executive

The Role:

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile:

• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the Manufacturing industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments

What's on Offer?

• Opportunity to make a positive impact
• Fantastic work culture
• Opportunity within a company with a solid track record of performance