Job Description
Key Responsibilities:
1.Strategy Development:
* Develop and implement CRM strategies aligned with business objectives to drive customer acquisition, retention, and lifetime value.
* Collaborate with cross-functional teams to identify opportunities for enhancing the customer experience through CRM initiatives.
* Conduct market research and analysis to identify emerging trends and best practices in CRM.
2.CRM Program Management:
* Oversee the planning, execution, and optimization of CRM programs across various channels (email, SMS, mobile app, etc.).
* Define customer segmentation strategies and personalize communications to target specific customer segments effectively.
* Monitor key performance metrics (such as customer engagement, conversion rates, and retention) to evaluate the effectiveness of CRM programs and make data-driven recommendations for optimization.
3.Data Management:
* Manage customer data effectively, ensuring data accuracy, consistency, an...
1.Strategy Development:
* Develop and implement CRM strategies aligned with business objectives to drive customer acquisition, retention, and lifetime value.
* Collaborate with cross-functional teams to identify opportunities for enhancing the customer experience through CRM initiatives.
* Conduct market research and analysis to identify emerging trends and best practices in CRM.
2.CRM Program Management:
* Oversee the planning, execution, and optimization of CRM programs across various channels (email, SMS, mobile app, etc.).
* Define customer segmentation strategies and personalize communications to target specific customer segments effectively.
* Monitor key performance metrics (such as customer engagement, conversion rates, and retention) to evaluate the effectiveness of CRM programs and make data-driven recommendations for optimization.
3.Data Management:
* Manage customer data effectively, ensuring data accuracy, consistency, an...
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