Customer Relationship Management Manager

Job Title:

Relationship Manager
Department:

Customer Experience
Location:

Noida/Gurugram
Industry:

Real Estate
Employment Type:

Full-time

Key Responsibility Areas (KRA):
(A) Email Oversight and Customer Handling:
Monitor daily email activity and ensure timely responses.
Handle walk-in customers with a focus on resolution and satisfaction.
(B)New Bookings and Documentation:
Scrutinize new bookings and ensure proper welcome calls.
Oversee the issuance of allotment letters, BBA registration, and tracking customer satisfaction to maintain high service quality standards.
(C) Payment and Registration Management:
Ensure timely payments and BBA registration for all the assigned bookings (new and old) to ensure a seamless process.
(D) Customer Feedback and Monitor NPS:
Work closely with the team to gather maximum feedback from walk-in customers and email closures.
Monitor team performance and ensu...