Customer Relationship Manager

Were Hiring Customer Relation Manager (Female Candidates Only)

Location: Chembur, Mumbai

Work Mode: In-Person

Job Type: Full-time, Permanent

Salary: As Per Company Norms

Key Responsibilities:

Address and resolve customer complaints related to real estate projects

Keep accurate records of grievances and follow-ups

Coordinate with internal departments (Sales, Legal, CRM, Projects, etc.) for issue resolution

Ensure customer issues are resolved in line with company policies and RERA guidelines

Provide timely updates to customers regarding their concerns

Support in possession and handover processes

Identify recurring issues and suggest process improvements

Key Skills & Requirements:

Strong communication & interpersonal skills

Good conflict resolution and negotiation abilities

Customer-first mindset with attention to detail

Familiarity with real estate documentation & handover procedures

Proficiency in CRM tools and grievance management systems

Knowledge of RERA guidelines is a plus

Experience: 3+ years preferred

Gender: Female Candidates Only

Schedule & Benefits:

Day Shift

Incentives: Commission Pay | Overtime | Performance Bonus | Yearly Bonus

Apply Now at 7683820901