Customer Relationship Manager

Job Summary:

The Customer Relationship Manager will be responsible for managing high-value customer relationships, driving repeat business, and ensuring exceptional customer experience across the jewellery retail lifecycle.

Key Responsibilities:

• Build and maintain strong relationships with key and repeat customers to enhance loyalty and retention.

• Handle customer inquiries, complaints, and post-sales support with professionalism and empathy.

• Coordinate with sales, design, and production teams for customized orders and timely delivery.

• Track customer preferences, purchase history, and special occasions to enable personalized engagement.

• Drive upselling and cross-selling opportunities through relationship-based selling.

• Manage CRM systems...