Job Description
<p data-end="547" data-start="318"><strong data-end="334" data-start="318">Job Summary:</strong></p> <p data-end="547" data-start="318"><br data-end="337" data-start="334" />
The Customer Relationship Manager will be responsible for managing high-value customer relationships, driving repeat business, and ensuring exceptional customer experience across the jewellery retail lifecycle.</p> <p data-end="576" data-start="549"><strong data-end="574" data-start="549">Key Responsibilities:</strong></p> <ul data-end="1263" data-start="577"> <li data-end="684" data-start="577"> <p data-end="684" data-start="579">Build and maintain strong relationships with key and repeat customers to enhance loyalty and retention.</p> </li> <li data-end="784" data-start="685"> <p data-end="784" data-start="687">Handle customer inquiries, complaints, and post-sales support with professionalism and empathy.</p> </li> <li data-end="883" data-start="785"> <p data-end="883" data-start="787">Coordinate with sales, design, and production teams for customized orders and timely delivery.</p> </li> <li data-end="990" data-start="884"> <p data-end="990" data-start="886">Track customer preferences, purchase history, and special occasions to enable personalized engagement.</p> </li> <li data-end="1078" data-start="991"> <p data-end="1078" data-start="993">Drive upselling and cross-selling opportunities through relationship-based selling.</p> </li> <li data-end="1170" data-start="1079"> <p data-end="1170" data-start="1081">Manage CRM systems, maintain accurate customer records, and generate customer insights.</p> </li> <li data-end="1263" data-start="1171"> <p data-end="1263" data-start="1173">Support store events, exhibitions, and loyalty programs to strengthen customer engagement.</p> </li>
</ul> <p data-end="1304" data-start="1265"> </p> <p data-end="1304" data-start="1265"><strong data-end="1302" data-start="1265">Required Skills & Qualifications:</strong></p> <ul data-end="1733" data-start="1305"> <li data-end="1400" data-start="1305"> <p data-end="1400" data-start="1307">5-10 years of experience in customer relationship management within the jewellery industry.</p> </li> <li data-end="1485" data-start="1401"> <p data-end="1485" data-start="1403">Strong understanding of jewellery products (gold, diamond, platinum, gemstones).</p> </li> <li data-end="1553" data-start="1486"> <p data-end="1553" data-start="1488">Excellent communication, interpersonal, and negotiation skills.</p> </li> <li data-end="1615" data-start="1554"> <p data-end="1615" data-start="1556">High customer orientation with problem-solving abilities.</p> </li> <li data-end="1659" data-start="1616"> <p data-end="1659" data-start="1618">Proficiency in CRM tools and MS Office.</p> </li> <li data-end="1733" data-start="1660"> <p data-end="1733" data-start="1662">Ability to manage high-net-worth customers and long-term relationships.</p> </li>
</ul>
The Customer Relationship Manager will be responsible for managing high-value customer relationships, driving repeat business, and ensuring exceptional customer experience across the jewellery retail lifecycle.</p> <p data-end="576" data-start="549"><strong data-end="574" data-start="549">Key Responsibilities:</strong></p> <ul data-end="1263" data-start="577"> <li data-end="684" data-start="577"> <p data-end="684" data-start="579">Build and maintain strong relationships with key and repeat customers to enhance loyalty and retention.</p> </li> <li data-end="784" data-start="685"> <p data-end="784" data-start="687">Handle customer inquiries, complaints, and post-sales support with professionalism and empathy.</p> </li> <li data-end="883" data-start="785"> <p data-end="883" data-start="787">Coordinate with sales, design, and production teams for customized orders and timely delivery.</p> </li> <li data-end="990" data-start="884"> <p data-end="990" data-start="886">Track customer preferences, purchase history, and special occasions to enable personalized engagement.</p> </li> <li data-end="1078" data-start="991"> <p data-end="1078" data-start="993">Drive upselling and cross-selling opportunities through relationship-based selling.</p> </li> <li data-end="1170" data-start="1079"> <p data-end="1170" data-start="1081">Manage CRM systems, maintain accurate customer records, and generate customer insights.</p> </li> <li data-end="1263" data-start="1171"> <p data-end="1263" data-start="1173">Support store events, exhibitions, and loyalty programs to strengthen customer engagement.</p> </li>
</ul> <p data-end="1304" data-start="1265"> </p> <p data-end="1304" data-start="1265"><strong data-end="1302" data-start="1265">Required Skills & Qualifications:</strong></p> <ul data-end="1733" data-start="1305"> <li data-end="1400" data-start="1305"> <p data-end="1400" data-start="1307">5-10 years of experience in customer relationship management within the jewellery industry.</p> </li> <li data-end="1485" data-start="1401"> <p data-end="1485" data-start="1403">Strong understanding of jewellery products (gold, diamond, platinum, gemstones).</p> </li> <li data-end="1553" data-start="1486"> <p data-end="1553" data-start="1488">Excellent communication, interpersonal, and negotiation skills.</p> </li> <li data-end="1615" data-start="1554"> <p data-end="1615" data-start="1556">High customer orientation with problem-solving abilities.</p> </li> <li data-end="1659" data-start="1616"> <p data-end="1659" data-start="1618">Proficiency in CRM tools and MS Office.</p> </li> <li data-end="1733" data-start="1660"> <p data-end="1733" data-start="1662">Ability to manage high-net-worth customers and long-term relationships.</p> </li>
</ul>
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