Customer Relationship Manager (CRM)

Greetings from ALIQAN Technologies!!!

We are hiring a Customer Relationship Manager (CRM) for the Gurgaon location.

Job Title: Customer Relationship Manager (CRM)

Location: Gurgaon

Job Mode: Onsite

Job Type: Permanent

Experience Required: 2-3 Years

Notice Period Preferred: Immediate Joiners

Key Responsibilities:

• Manage guest relationships at the center to ensure outstanding customer experience.
• Handle birthday party bookings, school tie-ups, and group event management end-to-end.
• Generate leads through cold calls, walk-ins, community networking, and local outreach.
• Work with school principals, corporate HRs, and institutional stakeholders for repeat bookings.
• Coordinate with marketing for promotional activities and outreach campaigns.
• Understand products, services, and packages to upsell offerings to walk-in guests.
• Track guest feedback and ensure timely resolution of complaints and escalations.
• Support center manager in monthly sales forecasting and performance reporting.

Qualifications & Skills:

• Graduate in B.Com/BBA; MBA in Marketing/Sales preferred.
• 23 years of experience in guest-facing roles within hospitality, retail, or call center.
• Excellent communication and interpersonal skills.
• Proven ability to manage leads, close bookings, and drive customer satisfaction.
• Creative thinker with strong follow-up and coordination skills.
• Team player with a strong sense of ownership and responsibility.