Customer Relationship Manager

We're looking for a Customer Relationship Manager / Customer Service Executive who will handle customer interactions with empathy and efficiency. You'll assist customers with their queries, orders, and feedback while ensuring a smooth and satisfying brand experience. This role is perfect for someone who enjoys helping people and wants to grow in customer experience and brand communication.
Responsibilities
Respond to customer queries via email, chat, social media, and phone in a professional and timely manner.
Ensure smooth handling of orders, returns, exchanges and coordinating with internal teams.
Maintain and update customer data and records in CRM systems.
Follow up on customer issues to ensure complete resolution and satisfaction.
Gather and share customer insights with the marketing and product teams.
Maintain a polite, positive, and solution-oriented attitude in every interaction.
Requirements
Graduate in any discipline.
0-6 months of experience in ...