Customer Relationship Manager

Were Hiring Customer Relation Manager (Female Candidates Only)
Location: Chembur, Mumbai
Work Mode: In-Person
Job Type: Full-time, Permanent
Salary: As Per Company Norms
Key Responsibilities:
Address and resolve customer complaints related to real estate projects
Keep accurate records of grievances and follow-ups
Coordinate with internal departments (Sales, Legal, CRM, Projects, etc.) for issue resolution
Ensure customer issues are resolved in line with company policies and RERA guidelines
Provide timely updates to customers regarding their concerns
Support in possession and handover processes
Identify recurring issues and suggest process improvements
Key Skills & Requirements:
Strong communication & interpersonal skills
Good conflict resolution and negotiation abilities
Customer-first mindset with attention to detail
Familiarity with real estate documentation & handover procedures
Proficiency in CRM tools and grievance management s...