Customer Relationship Officer

The Role

• We at Aliens are looking for an enthusiastic and dynamic Customer Relationship Officer as part of our high performing CRM team with either no or a maximum of 1 year of experience in similar profile across industry.
• The incumbent will be responsible for handling all the concerns and issues of our existing customers in order to improve our organizations overall customer satisfaction levels.
• S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities and cross-selling.
• The incumbent would work in a high-paced team environment with multiple team members.
• S/he would be based out of Hyderabad and would report to the respective Team Leader.

Key Responsibilities

• Monitoring relationships with existing customers and providing an effective sales funnel
• Optimizing existing customer database to reach out to prospective cu...