Customer Relationship Officer

Key Responsibilities:

• Interact with customers to facilitate product selection and sales.
• Achieve category-wise sales targets.
• Handle sales returns and repair queries.
• Adhere to store operating procedures and cost-saving measures.
• Manage stock records, display products attractively, and ensure stock replenishment.
• Secure merchandise and report potential theft.
• Provide support to marketing and VM teams.
• Gather and relay customer feedback.
• Resolve customer complaints per company policy.

Key Skills:

• Customer Centricity
• Result Orientation
• Team Collaboration
• Retail Sales Knowledge