Customer Reliability Engineer

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
**Position Summary**
**This is a hybrid position within Mexico City, Mexico.**
Thales is looking for a **Customer Reliability Engineer (CRE) **who is primarily responsible to ensure the best customer experience by assuring services reliability from customer eyes and making sure Incident/Service Requests are resolved in the shortest timeframe.
In this position, you will also be responsible to ensure overall service quali...