Job Description
Position: Customer Resolution Expert (FinTech)
Experience required: 1-3 years
Location: Bengaluru
Job Summary:
As a L2/L3 Support in our Customer Support team, you will be responsible for resolving complex customer issues and complaints that have been escalated beyond the initial support level. You will serve as a point of contact for customers who require additional assistance and ensure that their concerns are addressed promptly and effectively.
Responsibilities:
- Act as the primary point of contact for escalated customer issues, I-Rated Customer issues and complaints.
- Investigate and analyze escalated cases to understand root causes and develop effective solutions.
- Collaborate with internal teams, including Technical Support, Sales, and Operations, to resolve customer issues promptly.
- Communicate with customers in a professional and empathetic manner to de-escalate situations and provide satisfactory resolutions.
- Maintain detailed records of ...
Experience required: 1-3 years
Location: Bengaluru
Job Summary:
As a L2/L3 Support in our Customer Support team, you will be responsible for resolving complex customer issues and complaints that have been escalated beyond the initial support level. You will serve as a point of contact for customers who require additional assistance and ensure that their concerns are addressed promptly and effectively.
Responsibilities:
- Act as the primary point of contact for escalated customer issues, I-Rated Customer issues and complaints.
- Investigate and analyze escalated cases to understand root causes and develop effective solutions.
- Collaborate with internal teams, including Technical Support, Sales, and Operations, to resolve customer issues promptly.
- Communicate with customers in a professional and empathetic manner to de-escalate situations and provide satisfactory resolutions.
- Maintain detailed records of ...
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