Customer Resolution Specialist

About Neu Money

Neu Money, Inc. exists to help people new to credit build healthier financial futures. We believe our customers deserve to be treated as humans — not account numbers. Our teams lead with empathy, transparency, and respect while still holding high standards of accountability. If you’re passionate about helping people navigate financial challenges without judgment, you’ll feel right at home here.

The Role

We’re looking for a Collection Specialist who can balance compassion with consistency. In this role, you’ll work directly with customers to resolve past-due accounts through respectful communication, clear education, and flexible repayment solutions — always in compliance with regulations. You’ll play a vital role in both customer trust and company success.

What You’ll Do

- Proactively manage past-due accounts and follow up with customers v...