Job Description

Join our dynamic team as a Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through exclusively inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.


About The Role

  • Full-time and onsite, based at our Sippy Downs office

  • Professionally handle inbound customer calls with empathy and expertise

  • Enhance customer loyalty by delivering top-notch, personalised solutions

  • Identify and address the root causes of customer concerns

  • Collaborate with colleagues to ensure comprehensive custom...

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