Customer Retention Executive

Overview

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.

You may have experience dealing with customers either face to face or over the phone, however no prior experience is necessary as full training can be provided on top of your existing customer skills. What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with full training guidance.

Responsibilities

In this role you'll be responsible for contacting, retaining and advising new and existing stakeholders. Your working day will consist of making outbound calls to existing stakeholders with the intention of gaining repeat business, and retaining ongoing custom. You will also maximise sales opportunities, add-ons and take direct payments all whilst providing a high level of customer experience.

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