Customer Retention Lead

As our Customer Retention Lead, you will be part of the Customer Experience team and responsible for the customer journey. To do so, you will work with a team of project managers and stakeholders on cross-domain projects that contribute to improved customer experience in the Customer Journey with vidaXL. You are a goal-oriented, hands-on person who is good at stakeholder management and likes to inspire and guide the team to achieve the expected project results. You feel comfortable working independently with minimal supervision in a fast-paced digital/e-commerce environment.

You will:
• Make a strategic and tactical contribution to developing customer experience and drive adoption 
and anchoring.
• Be responsible for maintaining and improving Customer Journeys based on the CX strategy.
• Translate data insights into concrete actions together with the team and stakeholders.
• Take the lead in and ownership of these improvement projects in the Customer Journey and the 
execution of these projects.
• Lead a small team of project managers to work toward the expected results.
• Manage a broad stakeholder field and be a sparring partner for business domain owners.

You have:
• Excellent verbal and written communication skills in English;
• Minimum 10 years of relevant work experience;
• Ability to show a track record in managing commercial projects;
• Ability to connect with stakeholders and truly understand where their challenges are
• Ability to quickly learn and look for opportunities