Job Description

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over employees representing nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.


As a Customer Retention Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction.

Responsibilities:

  • Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions

  • Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.<...

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