Customer Retention Specialist

Customer Retention Specialist | Remote (Loyalty Architect)
At TalentPop App , we are dedicated to helping high-growth e-commerce brands maximize profit by turning first-time buyers into lifelong customers. We firmly believe that retention is the ultimate driver of sustainable growth. We are looking for a highly strategic and results-driven Customer Retention Specialist . This vital role focuses on reducing churn, increasing repeat purchase rates, and boosting the Customer Lifetime Value (CLV) for the brands we partner with.

Key Responsibilities: CLV, Loyalty, and Churn Reduction

• Retention Strategy: Develop and execute multi-channel strategies (Email, SMS, Loyalty Programs) focused on maximizing customer repeat purchase rates and average order frequency.
• Churn Analysis & Intervention: Conduct deep dive analysis into customer cohorts to identify key churn indicators and develop timely, targeted intervention campaigns to save at-ri...