Customer Retention Specialist

About us:

Jumbo is the fastest growing shopping app in the world. Get rewarded every time you shop on our app, play free games, and win exciting prizes.

Location : South Delhi, New Delhi

Experience: 2+ Years

Budget : Up to 5LPA + ESOPs

Work Schedule : 6 days a week

Roles and Responsibilities:

• Reach out to inactive or dormant app users via calls, messages, or other communication channels
• Understand why users stopped using the app and address their concerns
• Encourage users to re-activate and start using the app again
• Build and maintain positive relationships with users
• Maintain basic records of user interactions and outcomes
• Share customer feedback and insights with internal teams

Skills we are looking for:

• Strong communication skills (...