Customer Retention Strategist

Customer Retention Strategist at Common Thread Collective

Overview

Our mission is to be able to say – Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price. We are seeking a highly driven and performance‑oriented Customer Retention Strategist to join our team.

In this position at CTC, you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention‑focused initiatives—using data‑backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance.

Beyond managing email programs, you will act as a trusted advisor across all retention strategy areas, communicating the rationale behind decisions and connecting forecasting insights to email, SMS, direct mail, and other touchpoints. You will advocate for CTC's unique retenti...