Customer Retention & Subscription Manager

Scentiment is one of the fastest-growing eCommerce fragrance retailers in the United States, recognized for its rapid growth and innovative approach to the online fragrance market. We blend data, creativity, and customer obsession to redefine how consumers discover and purchase fragrance online. As we continue to scale, optimization and experimentation sit at the core of our growth strategy.

About the Role

We’re looking for a Customer Retention & Subscription Manager to own and grow our subscription business. This role is responsible for improving customer lifetime value by reducing churn, increasing repeat purchases, and optimizing the end-to-end subscription experience. You’ll combine data, experimentation, and customer insight to build long-term customer relationships and predictable recurring revenue.

Key Responsibilities

• Own customer retention and subscription performance across the customer lifecycle
• Develop and ...