Customer Service Account Representative

Overview
Our client is seeking a dedicated and proactive Customer Service Account Representative to join their dynamic team. In this role, you will serve as the key connection between the company and its valued clients, ensuring exceptional service and a seamless customer experience.

You will be responsible for managing all customer service activities for assigned accounts, providing consistent support, and resolving issues efficiently. This position requires adherence to established procedures and policies while working with minimal supervision. You may also assist with additional responsibilities as needed to support overall team and business objectives.

Duties Include:

• Manage and administer customer orders and their processes for major accounts
• Work with Price Administration to reconcile price exceptions and issues
• Monitor daily fill‐rates
• Monitor and utilize customer web data ...