Job Description

Job Description:

The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs. 

 

Key Job Responsibilities 

  • Ensures consistent execution of WOW (Wow Operating Way) plan
  • Provides positive energy when greeting customers in person and on the phone
  • Manage the confirmation and reservation of all rental vehicles & towing requests
  • When required communicate updates with Customers & Insurance claims personnel 
  • When required manage all arrangements for towing as well as costing against the Repair Order
  • Ensure all assignments have been followed up and appointments confirmed with customers
  • Reconcile each Repair Order prior to closing
  • Monitor and manage Store’s Accounts Receivable
  • Actively apply new knowle...

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