Customer Service Administrator

The opportunity

We have an opportunity for a Customer Services Administrator to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. 

Joining the Property lending team, you will play an important role where you will process (often complex) mortgage enquiries post completion right the way through to redemption. You will be the first point of contact and handle all inbound telephone calls from customers, brokers, solicitors and other third parties, providing a first-class service which contributes towards the overall performance of the business, whilst meeting all best practice and regulatory requirements.

This position involves overseeing and managing all post-completion activities for mortgage applications originated by the Lending team, including:<...