Job Description

Key Responsibilities

  • Act as the first point of contact for customers — managing enquiries by phone, email and online.

  • Process customer orders, returns, service requests and other communications accurately and efficiently.

  • Maintain and update customer records in the company database or CRM system.

  • Provide administrative support to Customer Service and Sales teams.

  • Liaise with internal teams (., production, logistics, quality) to help resolve customer queries and ensure timely delivery.

  • Track customer issues through to resolution; monitor and follow up on open tickets or pending orders.

  • Prepare reports, summaries, and basic customer-service metrics as needed.

  • Assist with customer onboarding — providing information about products and services.

  • Support ongoing improvements in customer service and internal administrative processes.

    • Require...

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