Job Description
Customer Service Advisor
Pertemps are currently recruiting for a Customer Service Advisor who has a passion for tech to join a leading manufacturing company in Andover.
Responsibilities as a Customer Service Advisor :
Receive incoming calls from customers placing fault or support calls
Recording details on service management system
Provide first line troubleshooting to gather technical information
Manage call responses, telephone support and scheduling engineers service appointments.
Schedule preventive maintenance visits in line with customers needs
Ensure engineers are booked on and off calls
Raise invoices
Maintain and update customer records as required
Requirements:
Strong customer service and administrative experience
Competent Microsoft user
Knowledge / interest in technology
Confident in asking diagnostic questions and providing first line troubleshooting advice
Ability to work on own initiative
Excellent verbal and...
Pertemps are currently recruiting for a Customer Service Advisor who has a passion for tech to join a leading manufacturing company in Andover.
Responsibilities as a Customer Service Advisor :
Receive incoming calls from customers placing fault or support calls
Recording details on service management system
Provide first line troubleshooting to gather technical information
Manage call responses, telephone support and scheduling engineers service appointments.
Schedule preventive maintenance visits in line with customers needs
Ensure engineers are booked on and off calls
Raise invoices
Maintain and update customer records as required
Requirements:
Strong customer service and administrative experience
Competent Microsoft user
Knowledge / interest in technology
Confident in asking diagnostic questions and providing first line troubleshooting advice
Ability to work on own initiative
Excellent verbal and...
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