Job Description
This is a fantastic new opportunity for a dedicated and positive Customer Service Advisor near Bourne End. The role will be managing customer issues and queries, placing orders and processing escalations across a number of communication channels. The perfect candidate will be able to confidently liaise with different departments and communicate to higher levels within the business.
The role is 08:30am-17:00, Monday-Friday with 21 days leave as well as Christmas Closure. The salary is up to £26,000 and the role is office based with free parking onsite.
Duties and responsibilities –
Determine customer requirements and identify the best solutions in-line with company processes and procedures.
Process customer orders via calls, emails or web orders.
Accurately process and manage enquiries, quotes, sales orders and invoices.
To charge the correct carriage as applicable.
Use internal CRM systems to accurately record customer notes.
To pro-active...
The role is 08:30am-17:00, Monday-Friday with 21 days leave as well as Christmas Closure. The salary is up to £26,000 and the role is office based with free parking onsite.
Duties and responsibilities –
Determine customer requirements and identify the best solutions in-line with company processes and procedures.
Process customer orders via calls, emails or web orders.
Accurately process and manage enquiries, quotes, sales orders and invoices.
To charge the correct carriage as applicable.
Use internal CRM systems to accurately record customer notes.
To pro-active...
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