Customer Service Advisor

This is a fantastic new opportunity for a dedicated and positive Customer Service Advisor near Bourne End. The role will be managing customer issues and queries, placing orders and processing escalations across a number of communication channels. The perfect candidate will be able to confidently liaise with different departments and communicate to higher levels within the business.
  
The role is 08:30am-17:00, Monday-Friday with 21 days leave as well as Christmas Closure. The salary is up to £26,000 and the role is office based with free parking onsite.
Duties and responsibilities –
  

• Determine customer requirements and identify the best solutions in-line with company processes and procedures.
• Process customer orders via calls, emails or web orders.
• Accurately process and manage enquiries, quotes, sales orders and invoices.
• To charge the correct carriage as applicable.
• Use internal CRM systems to accur...