Job Description
Customer Service Representative
Location: Bradford / Hybrid
Salary: £23,000 + excellent benefits
Hours: Full-time, Monday-Friday on rotating shifts
Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home
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About the Role
We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience.
No call centre experience is required - full training is provided.
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What You'll Do
* Handle inbound customer calls and queries across multiple channels
* Process cases efficiently and accurately
* Keep customers updated and ensure they fully understand outcomes
* Escalate issues when needed
* Record information clearly to support customer journeys
* Follow company policies, p...
Location: Bradford / Hybrid
Salary: £23,000 + excellent benefits
Hours: Full-time, Monday-Friday on rotating shifts
Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home
________________________________________
About the Role
We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience.
No call centre experience is required - full training is provided.
________________________________________
What You'll Do
* Handle inbound customer calls and queries across multiple channels
* Process cases efficiently and accurately
* Keep customers updated and ensure they fully understand outcomes
* Escalate issues when needed
* Record information clearly to support customer journeys
* Follow company policies, p...
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