Customer Service Advisor

Job Title: Customer Service Advisor
Location: Portslade, Brighton
Contract: Temporary until the end of February (possible extension)
Start Date: Tuesday, 10th February
Pay Rate: £12.21 per hour
Hours: 5-6 hours per day between 9:00am and 4:00pm (4-5 days per week)
The Customer Service Advisor position will involve carrying out structured mystery shopper calls using set scripts and background scenarios. The purpose of the role is to gather accurate service and pricing information and ensure existing records are kept up to date.

Key responsibilities include:

• Making outbound calls using provided scripts
• Collecting and accurately recording service and pricing information
• Updating existing records and identifying discrepancies in data
• Reviewing and documenting differences between current data and in...