Job Description
Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.
The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.
Due to location, candidate will ideally have access to their own transport.
Salary: £23,810 plus excellent benefits & career progression path.
Hours: Full time, 37.5 hours per week.
Shifts: Shifts will fall between 8am - 9pm Monday to Friday. There will also be 1 in 3 weekend shifts (8am - 6:30pm) too in which you will get a day(s) off in lieu.
What you'll be doing:
Provide telephone and email support to customers throughout the UK.
Co-ordinate engineer visits to customer sites and escalate service requests.
Deal with any concerns over the phone and complete ...
The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.
Due to location, candidate will ideally have access to their own transport.
Salary: £23,810 plus excellent benefits & career progression path.
Hours: Full time, 37.5 hours per week.
Shifts: Shifts will fall between 8am - 9pm Monday to Friday. There will also be 1 in 3 weekend shifts (8am - 6:30pm) too in which you will get a day(s) off in lieu.
What you'll be doing:
Provide telephone and email support to customers throughout the UK.
Co-ordinate engineer visits to customer sites and escalate service requests.
Deal with any concerns over the phone and complete ...
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