Job Description

Description

:

What you’ll be doing: 

  • Handle a high number of customer queries via telephone and complete administration tasks
  • Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
  • Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

    • What we’re looking for: 

  • Previous experience working in similar environment
  • Being highly methodical with a thorough attention to detail
  • Strong communication skills and the ability to build rapport with all callers
  • Having excellent organi...

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