Customer Service Advisor

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Essential Functions/Core Responsibilities

• Receive inbound calls from customers, prospects, and non-customers while maintaining established standards for number of calls, pick-up time, duration of call, and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in outbound calling programs and other projects and activities when required.
• Handle projects and tasks whenever requir...