Job Description

Westbank Community Health and Care is a well-established charity based in Exminster, dedicated to improving the health and wellbeing of people across Devon and beyond. Through our Devon Carers service, one of the largest and most successful in the UK, we provide vital information and support to over 35,000 unpaid carers across Devon.

We are looking for a Helpline Support Worker to be the first point of contact for unpaid carers, professionals, and the public reaching out to Devon Carers via telephone, email or webchat. This is a varied and rewarding role where no two days are the same.


What you will do

  • Act as the first point of contact for enquiries to Devon Carers.

  • Provide a friendly, professional and empathetic response to unpaid carers – including those in distress.

  • Listen sensitively, use effective questioning, and provide impartial information and signposting.

  • Make timely onward referrals and maintain accurate r...

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