Job Description

We're searching for a number of talented Customer Support Advisor's to join a dynamic Customer Operations Team in Gateshead. As a Customer Support Advisor at our client's company, you'll play a vital role in ensuring their users have a positive experience on the platform. You'll be the friendly face and voice of their organisation, providing exceptional customer service and support to all users.


Key Responsibilities:



  • Help homeowners effectively post their job on our platform, connecting them with the best tradesperson for their needs.

  • Offer guidance and support to both new and established tradespeople, helping them maximise their membership benefits.

  • Retain valuable tradespeople by providing them with exceptional support and creative solutions.

  • Handle complaints from our customers, ensuring they receive advice and support towards a positive resolution.

  • Collaborate with other ...

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