Job Description

Role summary

:

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities:

  • Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts

  • Action all customer queries in line with the required processes and service level agreements

  • Work as part of a team to ensure great customer service delivery – every time

  • Engage proactively with service centres to ensure customer requirements are received and actioned

  • Recognise and deal with queries, requests and problems in line...

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