Customer Service Advisor

Overview

Based within our Ipswich waterfront office, you will be first point of contact for inbound calls into our growing Frontline team. You'll fully trained to handle a variety of calls ranging from initial claim logging through to claim queries. This role is ideal for individuals looking to start a career within the insurance industry, as personal development and role progression is at the heart of what we do. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII). This role operates on a seven‑week rolling shift pattern covering Monday through Sunday. As part of the schedule, you will be required to work a combination of early mornings and late evenings. How you'll make an impact As a Customer Service Advisor, you'll play a vital role in ensuring the smooth handling of customer claims. Your primary responsibilities will include: Accurately recording customer claim details while adhering...