Job Description

Fexco Managed & Advisory Services are seeking Customer Service Advisors (IT Service Desk Technicians) to join our outsourcing division on a full‑time, permanent basis, working weekends only. These positions offer flexibility, with the option to work fully onsite or in a hybrid model (2–3 days per week onsite) from our Kerry offices located in Killorglin.

The IT Service Desk Technician is the first point of contact for all technical support requests across the organization. This role is ideal for someone who enjoys solving problems, supporting users, and keeping technology running smoothly. You’ll handle incidents, service requests, troubleshooting, and escalation while delivering a friendly, efficient support experience.

Key Responsibilities

  • Provide first‑line technical support via phone and ticketing system

  • Diagnose and resolve hardware, software, and network issues for end users

  • Log, track, and manage incidents and servic...

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