Customer Service Advisor

Deal with all incoming and follow up contact from customers who have an enquiry or service request
Promoting a customer first culture whilst ensuring that service levels and standards are maintained
Be the first point of contact, liaising with customers via phone, email, Webchat.
Ensure all enquiries are resolved whilst providing exceptional customer service
Input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved 

What we are looking for in our ideal Customer Service Advisor:

Experience in a customer service environment, and experience in the operation of computerised data base systems and strong IT skills and the use of Microsoft office software (specifically Outlook, Word). Call/service centre environment and / or social housing experience would be beneficial.