Job Description
We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our client's growing team based in Hams Hall, Birmingham.
As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.
The rate of pay is £25,032 per annum.
This is a full-time role working fixed shifts and the hours of work are:
- 9am to 5pm
Your Time at Work
Key Responsibilities:
- Make daily calls in accordance with the call diary to generate repeat orders
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Grow and develop new and lapsed accounts
- Maintaining accurate records of customer interactions using CRM systems.
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to imp...
As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.
The rate of pay is £25,032 per annum.
This is a full-time role working fixed shifts and the hours of work are:
- 9am to 5pm
Your Time at Work
Key Responsibilities:
- Make daily calls in accordance with the call diary to generate repeat orders
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Grow and develop new and lapsed accounts
- Maintaining accurate records of customer interactions using CRM systems.
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to imp...
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