Job Description
Job Summary
We are seeking a dedicated Customer Service Advisor to join our dynamic team. The successful candidate will act as the primary point of contact for clients, providing exceptional support and guidance across various communication channels. This role offers an excellent opportunity to develop your skills within the telecommunications sector, contributing to customer satisfaction and loyalty. The position is paid and ideal for individuals passionate about delivering high-quality service in a professional environment.
Duties
- Respond promptly and professionally to customer enquiries via phone, email, and ticket systems.
- Utilise our internal CRM to manage customer interactions, record details accurately, and track ongoing issues.
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- Analyse customer needs and offer tailored solutions to enhance their experience.
- Resolve complaints efficiently whilst maintaining a positive attitude and professional demeanour.
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