Customer Service Advisor

Customer Service Advisor needed in Loughborough, £12.21ph PAYE – Reference: OR7386

20 hours per week – 4 hours per day over 5 days

Deliver an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact. This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS Provide a high quality & comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.

ng customer enquiries received by all customer access channels including telephone, face to face, letter, email, website, SMS or other correspondence within agreed enquiry handle and productivity target times and to agreed customer service and standards.
take responsibility for resolving customer enquiries and completing actions arising from these enquiries, including referral to service areas and exter...