Job Description
Outbound Customer Services Advisor
Location: Remote, UK based - offices based in Bristol & Manchester
Salary: £12.60 per hour (weekly pay)
Job Type: 6 months (possibility to extend)
Background Checks: DBS and Basic Credit Check Required
About the Role:
Our client's legal team is looking for a compassionate and driven Outbound Customer Services Advisor to support individuals following bereavement. The role involves making outbound calls, providing guidance on next steps, and determining the likelihood of Probate being required.
Handling sensitive conversations with care and professionalism is essential, as is achieving performance targets to ensure successful outcomes for client.
This position operates within a regulated environment, requiring strict compliance with GDPR and Solicitor's Regulation Authority (SRA) rules.
Key Responsibilities:
* Making outbound calls to clients and providing support as per agreed call structures.
* Deliveri...
Location: Remote, UK based - offices based in Bristol & Manchester
Salary: £12.60 per hour (weekly pay)
Job Type: 6 months (possibility to extend)
Background Checks: DBS and Basic Credit Check Required
About the Role:
Our client's legal team is looking for a compassionate and driven Outbound Customer Services Advisor to support individuals following bereavement. The role involves making outbound calls, providing guidance on next steps, and determining the likelihood of Probate being required.
Handling sensitive conversations with care and professionalism is essential, as is achieving performance targets to ensure successful outcomes for client.
This position operates within a regulated environment, requiring strict compliance with GDPR and Solicitor's Regulation Authority (SRA) rules.
Key Responsibilities:
* Making outbound calls to clients and providing support as per agreed call structures.
* Deliveri...
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