Job Description

Customer Service Advisor needed in Solihull, £13.47ph PAYE – Reference: 452171


Fully on-Site


Working hours: 37 hours, 9 – 5 and 9 – 4:30. Can be flexible with 4 days, etc

  • The post holder is a member of the Connect Customer Contact Service which handles a diverse range of enquiries, via face to face, incoming and outgoing telephone calls, emails, live chat and Short Message Services (SMS).

  • To answer all enquiries in a timely, courteous, and professional manner, ensuring that customer needs are clearly understood, and those enquiries are followed through to conclusion, through the use of effective problem solving and interpersonal skills.

  • To ensure effective handling of complex customer contacts; ascertain customer needs, provide advice and guidance as necessary within the relevant service area such as Council Tax. Benefits, Social Services, Registrars, Environmental etc.

  • To use own initiative and problem-so...

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