Customer Service Advisor

As a key member of the Customer ServiceTeam in EMEA. The Customer Service Advisor is the first point of contact for customers, responsible for delivering outstanding service and building positive, long-lasting relationships.

This role focuses on understanding customer needs, resolving issues efficiently, and ensuring every interaction reflects the company's values and commitment to excellence.

We strive to be pro-active and pride ourselves on going beyond our customers' expectations by managing their orders through to fulfilment, whilst being a true voice of our customers internally within the business.

Key Accountabilities

Customer 1st

• Own the Customers Experience together with the team
• Input, manage and monitor sales orders/quotations for the region in a professional and empathetic manner
• Order management - Review the order book and customer master data on a regular basis and revise as necessary to ensure that the most...