Customer Service Advisor

Customer Service Advisor £27,000 - £33,000 DOE Livingston We do what we say! That's why we need people like you to help us deliver on our promises. People who enjoy getting things done! We are pleased to be working in partnership with Scottish Water and are looking for a Customer Services Advisor to join our team. In this role, you will play a key part in supporting our customers by managing enquiries and complaints relating to works carried out on behalf of our client, while providing clear and timely updates on progress. The Role You will be responsible for investigating and resolving customer queries, ensuring customers feel listened to, informed, and supported throughout their journey. Here are some of the activities you will be involved in… Responding to customer enquiries via phone and email in a professional and timely manner Investigating customer queries and concerns, identifying root causes and agreeing appropriate resolutions Managing complaints with empathy and professional...