Job Description

Customer Service Advisor

Salary £24, Start Date 7th April Location Newcastle/Hybrid Shift Pattern Monday to Friday 8 - 4pm or Monday to Friday 10 - 6pm Contract Type Permanent Hours of Work per Week 35 Closing Date 13/03/ Ref No Documents

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    • Looking for work that feels meaningful, not just another queue of tasks?


    Ready for a role that offers a blend of home working with supportive time in the office?


    About the Role


    As a DMS Advisor in our Client and Creditor Team, you’ll be the link between our clients, their creditors, and colleagues across the charity. You’ll support people who are often feeling overwhelmed, unsure, or anxious about their financial situation and your calm, clear guidance will help them feel more in control.


    You’ll handle a variety of contact types, including phone calls, emails, webchats and post. Sometimes you’ll resolve queries straight away; other times...

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